*YOU MAY EXPERIENCE DELAYS IN THE SHIPPING OF YOUR ORDER AS WE HAVE INPUT ADDITIONAL SAFETY PRECAUTIONS TO KEEP YOU AND OUR EMPLOYEES SAFE.*

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SHIPPING: 

WE OFFER DOMESTIC AND INTERNATIONAL SHIPPING. DOMESTIC SHIPPING WITHOUT TRACKING IS $5CAD AND DOMESTIC TRACKED SHIPPING IS $10CAD. INTERNATIONAL SHIPPING WITHOUT TRACKING IS A STANDARD OF $10CAD AND INTERNATIONAL SHIPPING WITH TRACKING IS $20CAD TO THE UNITED STATES. ALL OTHER INTERNATIONAL DESTINATIONS HAVE A STANDARD OF $20CAD FOR UNTRACKED SHIPPING AND $30 FOR INTERNATIONAL TRACKED SHIPPING.

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WE UTILIZE CANADA POST AS OUR SHIPPING PROVIDER (UNLESS OTHERWISE STATED. ONCE AN ORDER HAS BEEN SENT OUT, THE CUSTOMER RECEIVES AN EMAIL WITH A TRACKING NUMBER (IF PURCHASED). CANADA POST IS CURRENTLY EXPERIENCING A DELAY IN ORDERS - WHICH CAN ADD 3-15 ADDITIONAL DAYS TO TRANSIT TIMES. ONCE AN ORDER HAS SHIPPED, SERENITY LASHES IS NO LONGER RESPONSIBLE FOR THE PACKAGE. ALL ORDERS ARE SUBJECT TO PROCESSING TIMES OF 1-3 BUSINESS DAYS. TO ENSURE YOU GET YOUR ORDER ON TIME WE SUGGEST TRACKED, EXPEDITED SHIPPING.

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RETURNS:

ALL SALES ARE FINAL. NO EXCHANGES OR RETURNS. ONCE AN ORDER IS PLACED, THE BUYER RESERVES THE RIGHT TO CANCEL WITHIN 24 HOURS OF PLACING THE ORDER. IF THE ORDER HAS SHIPPED OUT, THE ORDER CANNOT BE CANCELED. YOU MAY SUBMIT A RETURN REQUEST, HOWEVER THERE IS NO GUARANTEE IT WILL BE APPROVED. RETURNS AND EXCHANGES ARE HANDLED ON A CASE-TO-CASE BASIS.

 

THE FIRST STEP TO SUBMITTING A RETURN REQUEST IS TO SEND US AN EMAIL AT INFO@SERENITYXLASHES.COM WITH YOUR ORDER NUMBER AND REASON FOR RETURN. IF APPROVED, THE CUSTOMER IS TO TAKE CARE OF SHIPPING THE ITEM BACK TO OUR FACILITY WITH TRACKED SHIPPING.PLEASE FORWARD THE TRACKING NUMBER TO US VIA EMAIL.

THE ITEMS MUST BE SENT BACK IN ORIGINAL PACKAGING UNUSED, AND UNOPENED; ALL GLITTER SALES ARE FINAL.  PLEASE NOTE, SHIPPING FEES WILL NOT BE REFUNDED IN ANY CASE.

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**DUE TO COVID-19 AND THE SHIPPING RESTRICTIONS IN PLACE, UNFORTUNATELY, WE ARE UNABLE TO SHIP TO: ANGUILLA, BOLIVIA, BOUVET ISLAND, BRITISH INDIAN OCEAN TERRITORY, BRUNEI, COMOROS, DOMINICA, FALKLAND ISLANDS, FRENCH SOUTHERN TERRITORY, GEORGIA / SANDWICH ISLANDS, KOREA NORTH DEM. REP., LAO, LIBYA, MAYOTTE, MONTSERRAT, PARAGUAY, PITCAIRN ISLAND, SUDAN, TIMOR-LESTE, TRISTAN DA CUNHA, TURKMENISTAN, TUVALU, VENEZUELA, VIRGIN ISLANDS-BR., WALLIS AND FUTUNA, WESTERN SAHARA, YEMEN.

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